Information We Collect from You
When you register or use the 259 platform, we collect several categories of information to ensure the service runs smoothly and securely. The information collected includes:
- Account information: Full name, date of birth, email address, phone number, and encrypted password collected during registration.
- Identity verification information: A copy of your MyKad or identity document submitted during the account verification process prior to your first withdrawal.
- Payment information: Bank account or e-wallet details in MYR registered for deposit and withdrawal purposes. We do not store credit or debit card numbers directly.
- Usage data: Activity records within the platform, including bets placed, games played, access times, and navigation history.
- Device and browser information: Device type, operating system, browser version, IP address, and other technical data collected automatically when you access 259.
- Cookies: Session data and preferences stored on your device to enhance your experience.
All information is collected with your consent and used solely for the purposes stated in this privacy policy.
Why Is This Information Needed?
259 uses the information collected for the following purposes:
- Processing account registration and verifying user identity in accordance with compliance requirements
- Enabling financial transactions in MYR, including deposits via local banks and e-wallets, as well as withdrawal of winnings
- Provides access to all game categories and betting options within the platform
- Sending important notifications related to your account, transactions, and service updates
- Detecting and preventing fraud, unauthorised access, and suspicious activity
- Improving platform performance, fixing technical bugs, and understanding usage patterns to deliver a better experience
- Complying with legal obligations and applicable reporting requirements
We will not use your information for any third-party marketing purposes without your explicit consent.
Data Storage & Our Security Measures
The security of your personal information is a responsibility we take seriously. 259 implements the following technical and organisational measures to protect your data:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Passwords are stored in hashed form using secure algorithms — we do not retain your original password
- Strict internal access controls ensure that only authorised personnel can access sensitive data
- Continuous monitoring to detect unauthorised access attempts or unusual activity
- Regular data backups to prevent information loss due to technical disruptions
Your data is stored on secure servers and retained for as long as necessary to fulfil the purpose for which it was collected, or to meet any applicable legal obligations.
Who Can See Your Data?
Third-Party Sharing
259 does not sell or rent your personal information to any third party for marketing purposes. However, we may share your information in the following limited circumstances:
- Payment processors: Information required to process MYR transactions is shared with approved payment service providers and is subject to strict confidentiality agreements.
- Legal compliance: We will disclose information to the authorities if required by Malaysian law or court order.
- Fraud prevention: In cases of fraud or serious security threats, relevant information may be shared with the appropriate parties for investigation purposes.
User Rights Over Personal Data
As a 259 user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information is inaccurate or out of date, you have the right to request a correction. Basic information can be updated through your account settings.
- Right to Erasure: You may request the deletion of your account and personal data, subject to record-keeping obligations required by law.
- Right to Object: You may object to the processing of your data for specific purposes by contacting our support team.
To submit any request related to your data rights, please contact us by email: [email protected]
Policy Updates & How to Contact Us
Changes to This Privacy Policy
259 reserves the right to update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. Users will be notified of any material changes via in-platform notifications or email. The date of the last update will be displayed at the top of this page.
Continued use of the 259 platform after any policy changes are published will be considered acceptance of the updated terms. We encourage you to review this page periodically.
How to Contact Our Privacy Team
If you have any questions, concerns, or complaints about how we handle your personal information, the 259 support team is here to help:
- Privacy email: [email protected]
- General support email: [email protected]
- For general enquiries, please refer to the FAQ
We aim to respond to all privacy-related enquiries within a reasonable timeframe. We truly value the trust you place in 259.
Have More Questions About Your Privacy?
Visit our FAQ page or log in to manage your account and privacy settings directly within the 259 platform.
FAQ Account Login